ADDA

PRIVACY POLICY

PRIVACY POLICY

FUNDACIÓN DE LA COMUNITAT VALENCIANA AUDITORIO DE LA DIPUTACIÓN DE ALICANTE ADDA (‘Valencia Region Foundation-Alicante Provincial Council Concert Hall [ADDA]’) provides the following information on its privacy policy applicable to personal data. Users of the website will not be required to supply any information on their identity as a result of their using the website, and the company will not be able to associate it with a specific user. In the event that personal data is provided, such data will be collected and used in accordance with the restrictions and rights set out in the applicable regulations.

WHO IS THE DATA CONTROLLER?

  • DATA CONTROLLER: Fundación de la Comunitat Valenciana Auditorio de la Diputación de Alicante (‘Valencia Region Foundation-Alicante Provincial Council Concert Hall’) (“ADDA”)
  • Tax identification number: G-54526645
  • Address: Avenida de Jijona, n.º 5, 03010, Alicante
  • Email address: adda@diputacionalicante.es

WHAT TYPE OF DATA DO WE PROCESS?

Depending on the services you access, we will have to process different types of data. In general, the following data will be processed where appropriate:

  • Your identification details: name, surname, language, country from which you interact with us, etc.
  • Contact details: address, email address and telephone number.
  • Invoicing data: item, number of tickets, number of seats, etc.
  • Connection, geolocation and navigation data (if you interact with us from a mobile phone). We register your IP (Internet Protocol) data assigned to the main telephone account holder when you access this website, for the purposes of security and cooperation with the law. Your data will be kept by the service provider for the period set out in the applicable legislation. 
  • Commercial information if you have subscribed to our newsletter.
  • Data on your interests and preferences.

Please note that when we ask you to fill in your personal details to give you access to the services available on the website some fields will be marked as required, as we need such data to provide the service or give you access to the relevant functionality. 

Please bear in mind that, if you decide not to provide us with such data, it might not be possible for you to complete the user registration process, access such services or use the full functionality of the website.

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Based on how you interact with our website, we will process your personal data for the following purposes:

  • Ticket sales

We only process personal data that is strictly necessary for managing or deciding on your application or request when you purchase tickets.

  • Marketing purposes

If you subscribe to our newsletter, your personal data will be used to regularly send you newsletters about our activities.

Please bear in mind that you can unsubscribe from the newsletter at any time for free. If you wish to unsubscribe, please let us know by email at  adda@diputacionalicante.es

  • Social media management

If you follow us on or contact us through our social media profiles, we will process all data you provide us with through these channels, only for the purposes of replying to your messages or comments and managing our contact list.

  • Usability and quality analysis for improving our services (cookies)

If you access our platform, you are hereby informed that we will process your navigation data for analytical and statistical purposes, i.e. to understand how users interact with our platform and introduce improvements. Sometimes we also carry out actions and quality assurance surveys to assess customer and user satisfaction and detect areas of improvement.

WHAT IS THE LEGITIMATE BASIS FOR THE PROCESSING OF YOUR DATA? 

The legal basis allowing us to process your personal data also varies according to the purpose of the processing, as detailed below:

  •  Ticket sales

The legal basis for processing your data is the delivery of the ticket sales service on the website, which means that the data subject accepts the contracting terms and conditions.   

  • Marketing purposes

The legitimate basis for processing your data for marketing purposes is the consent provided by you.

  • Social media management

The legitimate basis is your informed consent so that we can respond to queries made through social media, once you start following us and wish to be added to our contact list.

  • Usability and quality analysis (cookies)

User consent for implementing cookies.

FOR HOW LONG WILL WE KEEP YOUR DATA?

  • Ticket sales

We will process your data for a period of 5 years to handle legal requests.

  • Marketing purposes

We will process your data until you request your removal or unsubscribe from the newsletter. 

  • Social media management

We will process your data for as long as necessary to handle your application or request and until you stop following us.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES? 

To fulfil the purposes set out in this Privacy Policy, we must give access to your personal data to third parties that help us provide the services we offer you, listed below:

  • For ticket sales, we have contracted with Banco Sabadell’s payment gateway.
  • Providers of technological services, such as Google Analytics.

Use of Google Analytics

This website makes use of Google Analytics, a web analytics service provided by Google, Inc.., a Delaware company headquartered at 1600 Amphitheatre Parkway, Mountain View, California, CA 94043, USA (Google).

Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted to and stored by Google on its servers.

Google will compile reports on website activity and deliver other services related to website activity and Internet usage, in accordance with its Privacy Policy.

To prevent the processing of data or information, you must reject the use of cookies through the settings of your web browser. However, bear in mind that in that case you might not be able to use the full functionality of this website. By using this website, you consent to the processing of information concerning you by Google in the manner and for the purposes described above.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH DATA?

We undertake to preserve the confidentiality of your personal data and guarantee that you will be able to exercise your rights. 

You can exercise your rights for free by sending us an email to adda@diputacionalicante.es. You must simply state the reason for your request and the right you wish to exercise. 

If we deem it necessary for identification purposes, we may ask you to provide a copy of a document proving your identity. In particular, regardless of the purpose or legal basis allowing us to process your data, you are entitled to: 

Request us to give you access to your data and to enable the portability of your data. 

Request us to rectify data we already have. Please note that, by actively providing us with your personal data through any channel, you guarantee that such data is true and accurate and undertake to notify us of any change to or modification of your data. 

Request us to erase your data to the extent that such data is no longer necessary for the purpose for which we need to process it, according to the information we previously provided you with, or to the extent that we no longer have a legitimate basis for processing it. 

Request us to restrict the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of such data or to keep it for a longer period than necessary if you need us to do so. If you have given us consent to process your data for any purpose, you also have the right to withdraw your consent at any time. 

Furthermore, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, you are hereby informed that you are entitled to bring a complaint before the relevant supervisory authority in matters concerning data protection, namely the Spanish Data Protection Agency: https://www.aepd.es/es

CHANGES TO OUR PRIVACY POLICY

The information contained in this Privacy Policy is subject to change as appropriate. Should any changes be made, we will notify you through various channels via the Platform, or will even send you an email if changes are made that significantly affect your privacy, so you can review and examine the changes and, if you so wish, object to or unsubscribe from any service or functionality. 

COOKIE INFORMATION

We use cookies and similar technologies to help you browse the Platform, find out how you interact with us and, in certain cases, be able to display advertising based on your browsing habits. Please read our Cookie Policy for further details about the cookies and similar technologies we use, their purpose and other useful information.