WHO IS THE DATA CONTROLLER?
WHAT TYPE OF DATA DO WE PROCESS?
Depending on the services you access, we will have to process different types of data. In general, the following data will be processed where appropriate:
Please note that when we ask you to fill in your personal details to give you access to the services available on the website some fields will be marked as required, as we need such data to provide the service or give you access to the relevant functionality.
Please bear in mind that, if you decide not to provide us with such data, it might not be possible for you to complete the user registration process, access such services or use the full functionality of the website.
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Based on how you interact with our website, we will process your personal data for the following purposes:
We only process personal data that is strictly necessary for managing or deciding on your application or request when you purchase tickets.
If you subscribe to our newsletter, your personal data will be used to regularly send you newsletters about our activities.
Please bear in mind that you can unsubscribe from the newsletter at any time for free. If you wish to unsubscribe, please let us know by email at email@example.com
If you follow us on or contact us through our social media profiles, we will process all data you provide us with through these channels, only for the purposes of replying to your messages or comments and managing our contact list.
If you access our platform, you are hereby informed that we will process your navigation data for analytical and statistical purposes, i.e. to understand how users interact with our platform and introduce improvements. Sometimes we also carry out actions and quality assurance surveys to assess customer and user satisfaction and detect areas of improvement.
WHAT IS THE LEGITIMATE BASIS FOR THE PROCESSING OF YOUR DATA?
The legal basis allowing us to process your personal data also varies according to the purpose of the processing, as detailed below:
The legal basis for processing your data is the delivery of the ticket sales service on the website, which means that the data subject accepts the contracting terms and conditions.
The legitimate basis for processing your data for marketing purposes is the consent provided by you.
The legitimate basis is your informed consent so that we can respond to queries made through social media, once you start following us and wish to be added to our contact list.
User consent for implementing cookies.
FOR HOW LONG WILL WE KEEP YOUR DATA?
We will process your data for a period of 5 years to handle legal requests.
We will process your data until you request your removal or unsubscribe from the newsletter.
We will process your data for as long as necessary to handle your application or request and until you stop following us.
WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
Use of Google Analytics
This website makes use of Google Analytics, a web analytics service provided by Google, Inc.., a Delaware company headquartered at 1600 Amphitheatre Parkway, Mountain View, California, CA 94043, USA (Google).
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH DATA?
We undertake to preserve the confidentiality of your personal data and guarantee that you will be able to exercise your rights.
You can exercise your rights for free by sending us an email to firstname.lastname@example.org. You must simply state the reason for your request and the right you wish to exercise.
If we deem it necessary for identification purposes, we may ask you to provide a copy of a document proving your identity. In particular, regardless of the purpose or legal basis allowing us to process your data, you are entitled to:
Request us to give you access to your data and to enable the portability of your data.
Request us to rectify data we already have. Please note that, by actively providing us with your personal data through any channel, you guarantee that such data is true and accurate and undertake to notify us of any change to or modification of your data.
Request us to erase your data to the extent that such data is no longer necessary for the purpose for which we need to process it, according to the information we previously provided you with, or to the extent that we no longer have a legitimate basis for processing it.
Request us to restrict the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of such data or to keep it for a longer period than necessary if you need us to do so. If you have given us consent to process your data for any purpose, you also have the right to withdraw your consent at any time.
Furthermore, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.
Finally, you are hereby informed that you are entitled to bring a complaint before the relevant supervisory authority in matters concerning data protection, namely the Spanish Data Protection Agency: https://www.aepd.es/es