Quality and Sustainability Policy

The Valencian Community Foundation, Auditorium of the Alicante Provincial Council (ADDA), is a cultural organization with the purpose of promoting, disseminating, and promoting musical, performing arts, artistic, and cultural activities through concerts, artistic and philharmonic performances, and the organization of sociocultural symposia, exhibitions, and conferences. The scope of its activities is:

Management of performing arts spaces and professional events.

The Foundation’s activities pursue the following objectives:

1. Exhibition and dissemination of music and the performing arts, especially those with the greatest roots and tradition in the Valencian Community.
2. Carrying out activities, educational performances, or projects of all kinds aimed at disseminating, promoting, and disseminating music and the performing arts.
3. Support and contribute to the awareness, in all areas, of the Alicante Provincial Auditorium, promoting all related activities in the broadest sense.
4. To promote and encourage direct or indirect participation in the Foundation’s activities or projects by any natural or legal person, public or private.

These objectives will be achieved through the provision of cultural and technical advice regarding the entire range of activities and exhibition content at the Alicante Provincial Auditorium, and the organization of exhibitions, meetings, conferences, seminars, congresses, courses, and other similar events.

Management, convinced that establishing and developing a Management System is essential to ensuring the organization’s success, undertakes the commitment to establish and develop said System based on the ISO 9001 standard, the technical specification for quality management for tourism-related services, and the UNE 0083 specification for the contribution of tourism organizations to the Sustainable Development Goals (SDGs).

Our commitments are as follows:

• Maintain the commitment to continuous improvement in the effectiveness of the Management System in the services provided.
• Ensure the satisfaction of our clients and other stakeholders by committing to understanding their current and future needs, meeting their requirements, and striving to exceed their expectations.
• Meet the requirements of our clients, as well as all legal, regulatory, and other requirements applicable to this institution.
• Improve staff qualifications through ongoing training, as well as motivate them to increase their involvement in the implemented management system and their role in the sustainability strategy.
• Align the CV ADDA Foundation with the Sustainable Development Goals of the United Nations 2030 Agenda, with a firm commitment to operating responsibly, taking into account the environmental, sociocultural, and economic impact of our actions.
• Reduce carbon emissions and promote efficient use of natural resources.
• Implement processes to reduce, reuse, and recycle the waste generated.
• Promote the use of clean and sustainable energy sources.
• Ensure fair labor practices that respect workers’ rights, promote equality, and eliminate discrimination.
• Support local cultural communities, contributing to the enrichment of cultural activity in the province of Alicante.
• Promote universal accessibility within the institution.
• Allocate resources to initiatives that promote sustainability and the circular economy.
• Promote innovation within the institution and implement new technologies.
• Promote sustainable and responsible tourism.
• Raise awareness about the benefits of tourism in the destination.
• Transparency through the regular publication of reports detailing the actions taken and progress achieved.

As quality and sustainability management are the responsibility of all members of the institution, Management is committed to ensuring that this Policy is understood and accepted by the staff of the CV ADDA Foundation.